You have questions.
We have answers.

The Basics

Who is this gift good for?

Everyone!
That is the greatness of it. Mom, Dad, Friend, Dog, Bestie, Worstie, Neighbor, Lady that sat behind you at the movie theater, Hairdresser, Cashier at the store, your options are limitless.

Can I customize the contents?

Well, kind of.
You can customize the note and card. The contents are pre-designed for you, because that makes life just a bit easier because life is busy as sh*t.
If you would like to purchase boxes for clients, friends, employees or customers, please email us and we would love to customize gift boxes for you.

What would be a good reason to send this gift box?

Besides spreading some Karma?
Happy: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday or Sunday for starters.
Other reasons: Birthdays, Anniversaries, Congratulations, Thinking about You, Just Because, Pirate Day, Donut Day or whatever reason you can think of.

Will a packing slip be included in the gift box?

Nope. We like to save trees and paper and ink and stuff. We do not include packing slips in the boxes. If you don't want the recipient to see the box name or whatever, no worries, they won't.

Ordering

How do I order?

Oh dear. You have ordered from the interwebs before, right?
All you gotta do is pick your friend, pick some goodies to send to said friend, write a personal note (or not), pick a card and send us all your money.
Wham bam thank you ma'am.

What do I do if I want my gift to be anonymous?

You don't want your friend person to know you put all this work into sending them a thoughtful gift?
Well, that's weird, but ok. All you have to do is leave the Personalized Note field blank.

I am a realtor and would like to order gift boxes for my clients and customize what goes in them, is that possible?

Absolutely! We can put your business card, pens, magnets and all the goodies you have in each gift box. We can even curate a gift box specific to your business. Please contact us at: karma@smartassbox.com and we will be happy to make your custom gift boxes!

Can I order gift boxes in bulk so I can send them out during the holidays to my family and friends?

Of course! You can order them all. Duh. Just email us at: karma@smartassbox.com and we will make sure you are taken care of and prepared for the holiday season!

Shipping

When do orders ship?

Orders will ship the next business day if ordered by 5:00 pm CST.
That means if you place an order on Friday at 5:01 pm, your order will ship on Monday.

How long will it take my order to arrive?

We ship via USPS First Class which takes 2 - 7 business days.
However, USPS does not guarantee their shipping times. (Just sayin')

Can I pay for Priority Shipping?

Why yes, you sure can.
You can upgrade your shipping during checkout.
USPS says Priority shipping should arrive in 2-3 business days. 'Should'

Do you ship internationally?

No, we do not and we most likely will never be able to do so.
Shipping is expensive, ya know.

I typed the address in wrong, now what?

Gah, seriously.
If we have not shipped your box yet, no prob Bob. Just email us at support@smartassbox.com
If we have shipped your box, uh yeah. There isn't much we can do.
Please just email us as quickly as your fingers will type.

Return Policy

My box was returned to you, what do I do?

Any boxes that are returned to us by USPS, we will refund you (the person who purchased the box), less 30%.
We will send you an email so you know your box was returned, because we are pretty cool like that.
Just a heads up, it takes about 24 - 48 hours for the refund to show up in your bank account.

Other crazy questions we get asked

Why Smart Ass?

All fun and games set aside. Yes, we know we can be a little much for some, but at the end of the day, we are a family running this together.
Our #1 priority is your happiness and the happiness of the world around us that receives gifts in the mail just because 1 Karma Spreader sent them one.

What if I don't have any friends?

Get one.
At least 1, seriously.
If not, you should definitely get a pet cricket. They are cool and low maintenance. Or a snail. They are cool too.

I emailed you and you haven't responded.

Have you waited at LEAST a few minutes, maybe even an hour?
We are probably packing boxes, getting supplies or taking a poopers.
Hang tight, we promise we will email you back. Jeez Louise.

Why is priority shiping so expensive?

Because USPS sets the prices. The end.

You don't have the card I want, what do I do?

Email us at: karma@smartassbox.com. We can probably whip one up for you real quick. Be sure and give us an idea of what you want!

WHY oh why am I not getting emails from you?

Our email address has the word ASS in it. Therfore, some email clients might block our emails. Please make sure emails from karma@smartassbox.com are not marked as spam-ola!

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